Skills Workshops

All training modules include OSHA 10-hour Construction training and Customer Service training.

OSHA 10-hour Construction

A key credential for green jobs and a requirement for construction workers in many states, the Occupational Safety & Health Administration (OSHA) 10-hour Construction course will demonstrate your commitment to workplace safety and compliance. Through PowerPoint presentations, videos, and direct contact with experienced instructors, you will get a basic overview of Construction Safety. Course topics include:
•    Introduction to OSHA
•    Cranes
•    Fall protection
•    Electrical
•    Personal Protective Equipment (PPE)
•    Scaffolds
•    Materials handling
•    Stairs/Ladders
•    Power tools
•    Excavations

 

Customer Service

An essential skill for meeting and exceeding client expectations, Customer Service training will help you get the skills you need to communicate confidently and professionally with customers. Through group exercises, this course will teach you how to:
•    Interact and build relationships with customers
•    Customize your personal service
•    Handle customer complaints
•    Determine customer needs
•    Carry out “the sale”
•    Create the return customer